Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
Room bookings for groups of 12 persons and above:
The deadline for free cancellations is 60 days before the day of arrival for group bookings on the basis of multi-bed rooms. For groups on the basis of single and double rooms, the deadline for free cancellations is 45 days before the day of arrival. These deadlines also apply if the Contract is concluded within the respective deadline. On cancellation after these deadlines, cancellation charges are payable on the following terms:
a) From 59 days (group booking on the basis of multi-bed rooms) or 44 days (group booking on the basis of single and double rooms) to 30 days prior to arrival, 30 percent of the agreed booking price is payable.
b) 29 to 10 days prior to arrival: 50 percent of the total agreed booking price is payable.
c) 9 to 1 day(s) prior to arrival: 80 percent of the total agreed booking price is payable.
d) In the event of a cancellation on the day of arrival or non-utilisation of the service, 90 percent of the total agreed booking price is payable.
e) If the number of persons falls by more than ten percent within these deadlines, the above cancellation charges for the cancelled persons will apply accordingly. Up to ten percent of the number of persons may be cancelled free of charge up to one day prior to arrival.
Additional Terms and Conditions
Unless otherwise agreed, for groups of 12 persons or more a payment of 10 percent of the total booking price shall be due immediately on confirmation of the booking. Unless otherwise agreed, the remaining amount will be due no later than four weeks prior to arrival without the Hotel issuing a separate payment reminder. In the case of group bookings booked less than eight weeks prior to arrival, the first advance payment of 10 percent shall not apply and the total booking price will be due in full in advance immediately on confirmation of the booking.
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