Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
Cancellation and refund policy: Any confirmed booking may be cancelled by clients at any time, as per the following policy:-
60 days prior to arrival - Full refund i.e. no charge
45 days prior to arrival - 75% refund i.e. 25% charge
30 days prior to arrival - 50% refund i.e. 50% charge
Less than 30 prior to arrival - NO REFUND i.e. 100% charge
The Ngurdoto Mountain Lodge Management reserves the right to make any alterations/changes in the policy (in part or in whole) without any prior notice.
Additional Terms and Conditions
In order to maintain a smooth and reliable mode of operations, Ngurdoto Mountain Lodge is kindly urging the cooperation and high level of understanding on the following points to secure a confirmed hotel booking:-
Any company/Organisation making a booking is kindly requested to submit an official booking voucher/letter or an e-mail with a 50% advance deposit payment. The hotel in turn will confirm and fully guarantee such a booking as per the specifications made by the company. The balance 50% shall be paid before the arrival date of the guests.
Booking security: In the event of a confirmed and guaranteed booking resulting to client NOT getting the room at Ngurdoto Mountain Lodge as per the confirmation due to reasons beyond the control of The Ngurdoto Mountain Lodge management, the hotel (Ngurdoto Mountain Lodge) shall be duty bound to make sure that such client is reserved a place in a similar standard hotel and The Ngurdoto Mountain Lodge shall cover any requirement arising as a result of this management.
Credit Facility: In order to secure credit facilities with the hotel, prior arrangement and terms must be drawn and signed between the concerned company and the management of Ngurdoto Mountain Lodge before the services are rendered. In other words, CREDIT FACILITIES SHALL NOT BE EXTENDED TO ANYBODY WITHOUT PRIOR ARRANGEMENTS.
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