Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
For cancellations made more than 3 months prior to arrival: 25% of the total amount;
For cancellations made less than 3 months prior to arrival: 50% of the total amount
Less than four weeks prior to arrival: 100% of the total amount plus 50% of the subsistence costs.
Up to 10% of the group members can be cancelled free of charge four weeks prior to arrival.
Additional Terms and Conditions
4-6 weeks after returning our group contract form, fully filled in and signed, the total amount for the reservation must be paid in advance. For bookings made on short notice up to one week before arrival, payment is possible only per credit card. Any remittance costs shall be charged to the depositor.
Please note that upon arrival of the group we collect a security deposit of € 20.00 per person in cash. The teacher/group leader will collect the corresponding total amount and will have it available and hand it over to a member of the reception staff against receipt. Provided there are no complaints about the condition of the room upon check-out, the full amount of the deposit will, of course, be refunded to the teacher/group leader.
The house rules are a component of the General Terms and Conditions. In the event of infringement of the house rules, Smart Stay City Hostel is entitled to terminate the accommodation agreement without notice. No refund is granted for services not taken advantage of due to contract cancellation.
Liability / Deposits
Anyone causing damage to the building or inventory is liable for the costs within the scope of the statutory provisions (in particular also escorts and event organizers). Theft and intentional damage of property will be promptly reported to the police. Upon the departure of groups the rooms will be inspected by our sta. Gross befoulment and damage will be invoiced and must be paid for upon check-out. Smart Stay assumes no liability for luggage stored in the luggage room or for vehicles or bicycles parked on the premises of Smart Stay Hostel Munich City.
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